We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
This does not apply to *FINAL SALE* Items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If the item has been returned in the condition that does not meet our requirements, a 25% restock charge will apply or the customer will cover the ship charges back to the original destination. * Conditions Apply *
The shipping expense will not be refunded since the charges are paid towards the courier, not to the entity of DisplayCanada. If a refund is initiated, you will be refunded just for the purchase amount of the products.
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at displaycanadainc@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at displaycanadainc@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If there is a noticeable damage upon arrival from transit, you will have to submit a claim to the courier on there website. Claims can take an estimate of 2-4 weeks to resolve.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
